Return Policy

Right of Withdrawal (EU Consumers)

Under the EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from a distance contract within 14 days without giving any reason. However, delivery of digital content begins immediately upon purchase, and your right of withdrawal is lost once the digital product (game key or code) has been revealed or delivered, in accordance with Article 16(m) of the Directive.

If your key has not yet been revealed or delivered, you may exercise your right of withdrawal by contacting us via the Contact page within the 14-day period. We will process any applicable refund without undue delay, and no later than 14 days from the day we receive your request, using the same payment method you used originally.

Defective or Invalid Keys

All keys are verified before sale. If you receive a defective or invalid key, contact us within 72 hours of delivery via the Contact page with proof of the issue (a screenshot of the error is usually enough). We will provide a replacement key or a full refund at our discretion. This does not affect your statutory rights as a consumer under applicable EU law, including the right to a remedy under Directive 2019/770 on digital content and services.

How to Request a Refund

1. Go to the Contact page and send us your order number and reason for the request.
2. We'll review it and get back to you, usually within 1–2 business days.
3. Approved refunds are returned to your original payment method within 14 days.